About this training
Investigation Data Collection and Processing - IDCP
Duration: 4.5 days – 27 hours    |   Language: English    |   Location: Paris or within your premises
2 360 excl. VAT
Session dates:
From June 10 to14, 2024
Session dates:
From December 02 to 06,2024

This course proposes practical technics to enhance information collection and processing in the scope of Safety Management Systems.

IDCP is one of the 5 modules of the series to qualify as an expert in SMS. technique.

  • To acquire skills and techniques for interviewing witnesses to an aviation aeronautical event.
  • To optimise collective work in meetings in the context of safety management or analysis of aeronautical events.
  • To organise and classify the causal origins of events.
  • Introduction to witness hearings: limitations of witnesses statements, inter-individual communication, adaptive communication styles, obstacles to communication, concordance and discordance, territories and zones, nonverbal communication, body and facial languages, installing and maintaining a witness motivation, managing an interview session, active listening and facilitation, coping with silences and transactions, discussion and questioning techniques.
  • Introduction to group communication: meetings and working groups, installing group dynamics, synergy, collective problems solving and decision making.
  • Numerous practical exercises and role playing sessions.

All personnel involved in the aviation safety process within the framework of SMS, either in charge of conceiving and conducting an accident prevention program or managing risks, taking part in an aviation accident or incident investigation, or having to obtain safety information from individuals or from groups.

Multinational course; English intermediate level (B1/B2).